Engagement Officer (Now closed)

by Blog

Carbon Co-op is seeking a Citizen and Community Engagement Officer to build on our projects reaching out to diverse communities across Greater Manchester.

Job Ad image containing the following text: Now Hiring: Engagement Officer Wages: £26,800 - £29,480 FTE Location: Manchester-based Apply: carbon.coop/vacancies

Much of Carbon Co-op’s work is focused on engaging citizens and communities in different aspects of the energy transition. From hosting a Citizen Jury on municipal energy system models to talking to householders about data collection to support and improve retrofit approaches, our work is about making complex ideas simple, accessible and relevant to people from a range of backgrounds. 

The Citizen and Community Engagement Officer plays a pivotal role in creating positive relationships between Carbon Co-op, the communities we serve and the stakeholders we connect with. Working with the Engagement Lead and a multidisciplinary team, you’ll be responsible for developing and implementing communication and engagement strategies to involve our members, residents, businesses and other stakeholders in our energy transition projects and initiatives. This role requires experience and ability in engagement, communications and project/event delivery. 

Our engagement work is built on the foundation of a commitment to Energy Justice through recognising the inequity within the energy system including: responsibility for environmental problems, access to services, impact of climate change and representation in decision making. To rebalance this we work toward the idea that every person and community should both meaningfully participate in and benefit from the energy transition, whether that’s decision making around a new wind turbine or retrofit scheme or accessing the benefits of local flexibility and electrification. As Engagement Officer you will be responsible for implementing engagement strategies underpinned by energy justice principles. 


  • FTE: 0.7-1.0 job shares considered.
  • Banding: Officer Band 1-2 £26,800 – £29,480 FTE
  • Location: Our Manchester office (office or hybrid – working in the Greater Manchester community is a requirement for the role, as is some evening/weekend work as required by projects).
  • Role type: Permanent
  • Holidays: 30 days flexible (pro rata) + Christmas shutdown

Apply now

  • Send your CV plus a single page covering letter to info@carbon.coop (Applications will be reviewed on a rolling basis up to the end of February 2024).
  • Please draw from professional, volunteer and outside of work experience to set out how you meet the job description. 
  • Put ‘Citizen and Community Engagement Officer’ in the email subject

For questions or queries please contact info@carbon.coop  or call 0161 820 1273

Join our team

You will be working with Carbon Co-op’s Citizen and Community Engagement Lead and with project managers, to help you support, devise and implement engagement strategies for user-centred projects. You don’t need to be a technical expert on energy systems or retrofit! You will work closely with some of the leading energy system experts in the UK, working with our technical team and those of our partner organisations.

Engagement sits across Carbon Co-op’s thematic teams, spanning retrofit, energy systems and energy commons. Tasks include:

  • Develop and implement engagement strategies (often in the context of underrepresented communities) to involve citizens and communities in carbon reduction, innovation and energy efficiency projects.
  • Organise and lead community events, workshops, and educational programs to raise awareness about Carbon Co-op projects and encourage and enable involvement. 
  • Establish and maintain strong relationships with community partners, local authorities and relevant stakeholder organisations.
  • Act as a liaison between Carbon Co-op and community members, addressing concerns, and facilitating communication.
  • Collaborate with team members to create engaging content for social media, newsletters, and other written and verbal communication channels.
  • Conduct surveys and gather feedback to assess community needs and preferences and to evidence project evaluation. 
  • Assist in the development of community-driven energy transition projects and services, informing their design to include reference to Energy Justice issues. 

Outline of the role

The below describes the desired essential, preferred, and useful characteristics of applicants.

i) Skills and experience


  • A minimum of two years experience in community and/or citizen engagement, outreach or related roles, this can include voluntary work.
  • Ability to plan and execute community events and workshops, including facilitation experience. 
  • Experience of content creation for engagement materials i.e. user guides, leaflets, email updates etc. 
  • Familiarity with community engagement dynamics and approaches.


  • Experience of relationship building and creating trusted relationships in a diverse range of communities and with underrepresented groups.
  • Authorship of project reports and updates for team members, partners and project stakeholders.
  • ​​Knowledge of innovation, energy transition, and energy efficiency concepts.
  • Experience of real-world research techniques.


  • Service Design facilitation experience.
  • Experience of user-centred design processes.
  • Facilitation experience using participatory techniques and approaches.

ii) Person specification


  • An excellent communicator, enthusiastic and engaging, able to use written and verbal communication channels. 
  • You will be happy talking to a range of people in a range of contexts from a public event to the doorstep. Much of this work will be in a range of community settings throughout Greater Manchester, with the possibility of some work further afield. 
  • The ability to quickly grasp technical concepts and ideas associated with Carbon Co-op’s work. 
  • The ability to communicate these technical ideas to a lay audience using a variety of approaches, tools and techniques. 
  • A team player: able to work effectively with others and be empathetic, compassionate, and understanding.
  • Enthusiastic, positive and a problem-solver.
  • Highly organised with the ability to quickly and effectively prioritise tasks.
  • Able to demonstrate an understanding of and a commitment to tackling Energy Justice issues. 


  • An interest in energy issues and/or motivated by environmental and social justice concerns


  • Interest or involvement in the co-operative movement

Applications will be reviewed on a rolling basis, we encourage you to send your CV in as soon as possible.

We are dedicated to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are open to any suggestions or requests that you may have and are always looking for innovative ways to assess talent. If you have any questions, please reach out to james@carbon.coop.