We are looking for a Retrofit Advisor to join our People Powered Retrofit service. This role would suit a range of people, from a recent graduate or school leaver to a more experienced advisor. Read on if you think you could fit the bill.
- Salary: £24,000–£30,000.00 PAYE/Payroll (depending on experience)
- Time: 0.6 – 1 FTE (flexible)
- Location: Manchester, UK
- Holiday: 33 days flexible (pro rata) + 5 fixed
- Contract: 2 years contract
- Starting: ASAP
- Send your CV plus a single page covering letter to firstname.lastname@example.org by 5pm, 19 November 2021
- Put ‘Retrofit Advisor (People Powered Retrofit)’ in the email subject
- For questions or queries please contact email@example.com
- Interviews may be conducted by video call
We’re an equal opportunity employer, value diversity and have flexible working practices. We acknowledge that people from certain backgrounds are under-represented within our sector and our organisation – and we want to ensure we address this. We encourage applications from anyone with suitable skills, no matter their background or ability. If you don’t feel confident enough to apply, get in touch with us, we’d love to chat!
Carbon Co-op is an award-winning and fast-growing energy services and advocacy cooperative that helps people and communities to make the radical reductions in home carbon emissions necessary to avoid runaway climate change.
We’re led by our values: we’re trying to mitigate the worst effects of climate change in a socially just way. The work we do makes a difference, both at the policy level and in terms of practical de-carbonisation of buildings and energy systems. We’re often working at the leading edge of the kind of work we do.
People Powered Retrofit is our end-to-end retrofit service for householders in the Greater Manchester area and beyond. We deliver a range of support services for clients as well as developing retrofit software products and contractor training. Operating as a pilot since 2019, the service is preparing to expand and further commercialise.
About the job
The Retrofit Advisor role and Retrofit Advice are defined and outlined under PAS2035, the standard highlights the role of effective advice in creating good retrofit outcomes that meet the needs of householders.
The Retrofit Advisor is the first point of contact for householders, setting expectations, signposting and helping orientate clients. Advice offered to the client before, during and after the retrofit is broad and includes information in advance about the process, guidance on how they might evaluate retrofit improvement options, how they might select measures, how retrofit design is required, at what stage and who should to carry it out, procurement options and the operation and maintenance of installed measures after retrofit. Advisors do not offer technical advice or carry out services but instead enable householders to make effective decisions in a timely manner.
The below describes the desired Essential, Preferred, and Useful characteristics of applicants.
- Client engagement and management
- Offering appropriate retrofit advice to clients
- Involvement in client recruitment, sales and marketing
- Operation of CRM system
- A qualification related to the provision of domestic energy advice eg City & Guilds Energy Awareness
- AECB CarbonLite Retrofit or Retrofit Coordinator Qualification
- Qualification in sustainable and low-energy building.
Skills and experience requirements
- Experience of providing advice to clients
- Knowledge/experience of construction industry, preferably eco/green building
- Can demonstrate experience of creating good quality written content eg blogs, leaflets, online copy etc.
- Has experience of client/account management
- An understanding of behavioural dynamics and issues relating to home energy and retrofit.
- An understanding of Building physics
- Knowledge of retrofit improvement techniques and measures.
- Can demonstrate clarity in the use of written communications ie email, letters, texts.
- Experience of using CRM systems or equivalent.
- Sales experience, preferably in a consultancy context (eg lead generation)
- Experience of facilitating knowledge and peer learning exchange between clients eg via forums, social media, workshops, events etc.
ii) About you
- Excellent people skills, intuitive and able to quickly establish empathy with clients
- Ability to communicate complex technical concepts in an understandable and engaging way to lay people
- Able to manage client expectations at an early stage
- Highly organised with the ability to manage time
- Is able to work independently
- Ability to talk confidently to other project stakeholders eg householders, contractors, planners, architects, engineers, building control officers etc
- Ability to communicate sensitively, including conflict management and resolution
- Ability to manage financial budgets
- Understanding of when to seek clarification from other colleagues or experts.
- An excellent problem solver able to think around issues and devise simple solutions
- Comfortable taking part in knowledge exchange and group learning exercises
- Can critically reflect on projects and participate openly and honestly in project debriefs and take on board constructive criticism from colleagues.
- Can demonstrate ability to deliver clear, consistent and regular communications without being prompted
We require staff to demonstrate, understand and apply our core organisational values. These are embedded in all our roles and applicants are expected to demonstrate these values as part of the application process:
- Commitment to collective and community-based approaches to tackling climate change.
- Commitment to Co-operative Values.
- Commitment to Equality, Diversity and Inclusion.
- Commitment to environmental justice and tackling inequalities.
Our organisational culture
We are a small (but growing), multi-disciplinary not-for-profit with a mission built around tackling climate change. Community benefit is hardwired into our organisation’s structure, we are ‘asset locked’ and owned by our 300+ ley members who annually elect a management board. We subscribe to international co-operative principles. Our work culture is open and collaborative, we practice self management principles and we employ practices such as user-centred design, service design and agile development. We welcome new team members!
This position requires you to be based in Manchester. Our office is located within the Bridge 5 Mill sustainability centre in Ancoats, close to Manchester Piccadilly. We offer flexible working and the number of days worked from the office is negotiable.
Legal right to work
By the time you commence your employment you must have a legal right to work in the UK. We are currently not in a position to act as a sponsor.
Email us your CV plus a single page covering letter, setting out your reasons for applying and how you meet the essential requirements set out in the Person Specification. If you have any questions or are unsure whether you should apply please get in touch.
After the closing date we will shortlist candidates and then carry out interviews by video call before making an appointment.