Privacy Policy

The Society for the Reduction of Carbon Ltd (trading as Carbon Co-op) is a registered society under the Co-operative and Community Benefit Societies Act 2014 (Registration Number 31342R).

Carbon Co-op was created to support its members in making substantial reductions in their household Greenhouse Gas (GHG) emissions (the specific target being a reduction of 80% by 2050) and to carry on any trade, industry or business for the benefit of the community which promotes and supports the development of carbon reduction measures, focussing on but not limited to energy demand reduction and renewable energy supply. All profits are reinvested in the organisation.

We aim to use and promote high standards of data privacy and security in the delivery of our services and products to our members, customers, and clients.

You have a set of rights in relation to personal information we hold about you under the Data Protection Act 2018. You can find out more about this on the website of the Information Commissioners Office.


If you are a member we are required to keep a record of your name and address by law. The fact you are a member is also a matter of public record and as such your name is included in a publicly available register of members of the Society. We also use this data (and other additional optionally provided information such as your telephone number and email address) to notify you of any General Meetings or other proceedings of the Society as required by our rules. We do not use this information for any other purpose (such as those described below) unless you expressly permit it. We are required to retain a record of your membership for the previous accounting year even if your membership has lapsed. We will then retain a record of your name and address and the fact you were a member for up to 3 years after this time unless you request otherwise.

We also use personal information about members in other ways which are described below, but in these cases we rely on your consent for doing this or this is required in the course of us providing you with products and services under contract.


As a customer of our business we use your name, postal address, postcode, email address, and telephone number in order to provide you with products and services under contract. We retain this information for a period of up to 3 years after the conclusion of our contractual relationship with you.

Mailing lists

If you sign up to our member or supporter email lists we will use email address to contact you with news and information about retrofit, energy efficiency, renewable energy, and energy systems, events organised by Carbon Co-op, and member offers from trusted partners. You can also optionally provide us with your name, postcode, and occupation and this maybe used to tailor the information we send to you.

Every email includes a link which enables you to remove yourself from the email list permanently.

My Home Energy Planner

This paid service collects information about your home and how you use energy in it. This information is collected for the purpose of providing you with an energy assessment. We retain a copy of your assessment for a period of 5 years after it is produced in case you lose your copy and need to retrieve it. We do not use the data collected and processed for any other purpose unless you expressly permit it.

Energy Monitoring Service

This service collects energy and environmental monitoring data, typically relating to electricity and gas usage in a home (although it can be used for more other purposes). This data can be optionally aggregated and used as an input to the My Home Energy Planner service described above. You can also optionally join a ‘Group’ which may allow your data (or an aggregated version of it) to be viewed by other users. By default, data processed by this service is stored in a pseudo-anonymised form. We do not use this data for any other purpose unless you expressly permit it.


If our company enters into a partnership with your company we may retain a record of the names, emails, and telephone numbers of you and your colleagues/employees for the purpose of managing this partnership.

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