We’re excited to announce the launch of our new Easy Read and Plain English guides designed to help tenants, tenant-facing staff, registered providers, and delivery partners communicate clearly and confidently about home retrofit works.
These guides break down complex retrofit information into easy-to-understand, tenant-friendly formats — helping residents feel informed and empowered throughout the retrofit process.
Who should access these guides?
- Tenant-facing staff, registered providers, and delivery partners: To support tenants with clear, accessible information during retrofit projects.
- Tenants: To understand the retrofit works happening in their homes, and to encourage their landlords to share these guides with all tenants.
Who else should be aware?
- Wider Retrofit Sector: To understand what a people-centred approach and consider how to bring a similar approach into your own projects.
- Policymakers: To learn about our people-centred approach and how accessible communication supports successful retrofit delivery.
- Journalists: To explore our innovative engagement tools and share these approaches with a wider audience.
See the Guides in Action
Access the Resources
To download the full set of guides, please fill out the form below. Once submitted, you’ll be redirected to the resource download page.
Learn More & Join Our Webinar
For practical insights on putting tenants at the heart of retrofit delivery, join our upcoming free webinar, People-Centred Retrofit in Action.
Register here →