Transforming retrofit starts with meaningful resident involvement—and our new tenant recruitment toolkit shows how to make that happen.
Designed to help housing providers build effective, people-centred strategies, the toolkit draws on Lancaster West’s pioneering tenant recruitment model—an approach that has built trust, improved services, and delivered retrofit success. It makes the case for recruiting tenants into retrofit roles and offers practical guidance on how to support them.
Who should access these guides?
- Senior managers
- HR teams
- Employment and skills teams
- Sustainability managers
Delivery partners and main contractors may also find it useful in shaping social-value conversations with housing providers.
Who else should be aware?
- The wider retrofit sector – to understand the value of people-centred delivery.
- Policymakers – to learn about effective, resident-focused approaches.
- Journalists – to explore innovative engagement models and share them with wider audiences.
Example Tool in Action
Also featured in the toolkit:
📄 Case Study by Shortwork – How Lancaster West’s tenant recruitment model delivers better and fairer outcomes for tenants, staff, and retrofit projects alike.
📘 Practical Guide – Why social housing retrofit programmes should recruit tenants, the characteristics of successful resident skills and employment initiatives, and inspiration for putting the model into practice.
Access the Resources
To download the full set of resources, please fill out the form below. Once submitted, you’ll be redirected to the resource download page.