People-Centred Retrofit for Social Housing: Tools, Insights & Practice

Join us for a practical, insight-rich webinar introducing two new toolkits from the Retrofit for All project—an initiative shaped by tenants, housing providers, and delivery partners to make retrofit more inclusive, effective, and trusted.

You’ll hear about the project’s origins, the collaborative process behind it, and why this approach to retrofit matters now. We’ll explore key research, professional experience, and practical tools to help teams put people at the heart of retrofit delivery.

What to expect:

1) Resident Liaison Officer Toolkit
A how-to guide, case studies, and a short video showing how Broadacres placed tenants at the centre of retrofit—through in-house RLOs and contractor collaboration.

2) Resident Recruitment Toolkit
A how-to-guide, case study, and video from Lancaster West on how empowering residents in key roles can boost community engagement and project success.

Plus, you’ll hear from housing providers, project leads, and engagement specialists about what’s working, what’s changing, and how these tools can support your work.

Who should attend?

• Housing associations, ALMOs, local authorities
• Retrofit delivery teams and contractors
• Resident engagement officers
• Tenants

  Retrofit shouldn’t just change buildings—it should improve lives, homes, and communities.