Retrofit Advisors play an essential role in any retrofit services, offering guidance to householders and helping them choose the right retrofit pathway for them. We’re now recruiting for a Retrofit Advisor to join our growing People Powered Retrofit team, full details below.
Job Title: People Powered Retrofit Advisor
Deadline: 5pm, Friday 5th June 2020
Time: 0.8 – 1 FTE (Flexible)
Location: Manchester, UK
Start date: ASAP
Duration: Fixed term contract until 31st March 2021 (with possibility of extension)
How to apply: email firstname.lastname@example.org with a CV and maximum two-page letter outlining how you meet the requirements set out below.
Interview: likely to be via video call
Carbon Co-op (https://carbon.coop) is an award-winning and fast growing not-for-profit, social enterprise based in Greater Manchester, UK. We pilot innovative low carbon projects and provide support services to our householder members and the wider community.
We are recruiting for a new member of the Retrofit Team to work on the People Powered Retrofit project. You will be joining a small multi-disciplinary team involved in a variety of projects. The work on People Powered Retrofit requires close collaboration with project partners including architects at URBED.
People Powered Retrofit is funded under the BEIS Retrofit Supply Chain pilot programme and is a unique, community focussed service to assist Greater Manchester owner occupiers in retrofitting and refurbishing their homes to high environmental standards.
The end-to-end service incorporates advice, assessment, design development, specialist investigation, retrofit co-ordination to assist with procurement and QA, and evaluation. It is delivered by Carbon Co-op’s interdisciplinary team and a range of freelance assessors and co-ordinators.
We require a new staff member to act as a Retrofit Advisor for householder clients. As the service grows the team will grow accordingly.
Outline of the role
The Retrofit Advisor role and Retrofit Advice are defined and outlined under PAS2035, the standard highlights the role of effective advice in creating good retrofit outcomes that meet the needs of householders.
The Retrofit Advisor is the first point of contact for householders, setting expectations, signposting and helping orientate clients. Advice offered to the client before, during and after the retrofit is broad and includes information in advance about the process, guidance on how they might evaluate retrofit improvement options, how they might select measures, how retrofit design is required, at what stage and who is past to carry it out, procurement options and the operation and maintenance of installed measures after retrofit. Advisors do not offer technical advice or carry out services but instead enable householders to make effective decisions in a timely manner.
- Post-16 qualification in a related field
- A qualification related to the provision of domestic energy advice
- AECB CarbonLite Retrofit or Retrofit Coordinator Qualification
- Qualification in sustainable and low-energy building.
Skills and experience
- Experience of providing energy efficiency advice to householder clients
- Knowledge/experience of construction industry, preferably eco/green building
- Can demonstrate experience of creating good quality written content eg blogs, leaflets, online copy etc.
- Has experience of client/account management.
- An understanding of behavioural dynamics and issues relating to home energy and retrofit.
- An understanding of Building physics
- Knowledge of retrofit improvement techniques and measures.
- Can demonstrate clarity in the use of written communications ie email, letters, texts.
- Experience of using CRM systems or equivalent.
- The ability to demonstrate experience of User Centred Design approaches.
- Sales experience, preferably in a consultancy context (eg lead generation)
- Experience of facilitating knowledge and peer learning exchange between clients eg via forums, social media, workshops, events etc.
ii) Person specification
- Excellent people skills, intuitive and able to quickly establish empathy with clients
- Ability to communicate complex technical concepts in an understandable and engaging way to lay people
- Able to manage client expectations at an early stage
- Highly organised with the ability to manage time and financial budgets
- Is able to work independently
- Ability to talk confidently to other project stakeholders eg householders, contractors, planners, architects, engineers, building control officers etc
- Ability to communicate sensitively, including conflict management and resolution
- Understanding of when to seek clarification from other colleagues or experts.
- An excellent problem solver able to think around issues and devise simple solutions
- Comfortable taking part in knowledge exchange and group learning exercises
- Can critically reflect on projects and participate openly and honestly in project debriefs and take on board constructive criticism from colleagues.
- Can demonstrate ability to deliver clear, consistent and regular communications without being prompted
Legal right to work
By the time you commence your employment you must have a legal right to work in the UK.
For more information on the position
Contact: Jonathan Atkinson, email@example.com
Carbon Co-op Employment terms
Carbon Co-op is a self-management workplace. We work within collaborative teams and have no formal hierarchy. Each member of staff has responsibility for their own decisions while also consulting and working with other team members. You will work within the Retrofit Team and on People Powered Retrofit be answerable to the PPR project manager.
New staff members must be comfortable operating within this framework. To find more information about self-management, go to: http://www.reinventingorganizations.com/
We’re an equal opportunity employer and we have flexible working practices. We encourage applications from anyone with suitable skills. If you are interested in this position and feel you have the skills required to contribute to the organisation, then please apply!
Flexible and remote working
We’re looking for someone who can work between 0.8 and 1 FTE. A lot of the team at Carbon Co-op also work between 3 and 5 days a week and we’re flexible around when the work is done (as long as it fits the business need). Please tell us what work commitment you are looking for. This can vary over time if agreed with the rest of the team. Most of the People Powered Retrofit work is Greater Manchester based and so the potential for remote working is limited.