We’re excited to launch our Resident Liaison Officer (RLO) Toolkit, designed to help housing providers build engagement strategies that work — and make them easy to put into practice. Retrofit projects often face refusals, access issues, scheduling challenges, and customer concerns. The toolkit draws on housing provider Broadacres’ in-house Resident Liaison Officer model – an … Read more
Over the past two years we’ve been working with social housing tenants in Manchester, to better understand the challenges households face in the transition to heat pumps. As part of this project we’ve developed a range of guidance to help tenants to reduce their bills, we’re sharing some of this general advice here in the … Read more
We’re excited to announce the launch of our new Easy Read and Plain English guides designed to help tenants, tenant-facing staff, registered providers, and delivery partners communicate clearly and confidently about home retrofit works. These guides break down complex retrofit information into easy-to-understand, tenant-friendly formats — helping residents feel informed and empowered throughout the retrofit … Read more
Carbon Co-op has released two new reports that shed fresh light on the human side of retrofit, offering critical insights for the wider housing and retrofit sector—from registered landlords and delivery teams to tenants and journalists. The findings speak to key challenges many in the sector face—tenant refusals, communication breakdowns, and trust issues—and offer a … Read more
Summer 2025 saw the much anticipated completion of construction works on homes in the first phase of the Levenshulme Area Based Scheme (LevABS). Whilst this was undoubtedly a big milestone for householders and partners, work doesn’t stop once tools are downed on-site, and we were keen to ensure that householders have the information they need … Read more
Between 2024 and 2025, Energise Manchester teamed up with Longsight’s Queen Bee group to deliver a series of practical energy advice workshops — designed with the community, for the community. The Queen Bee group is a women-only group based at Northmoor Community Centre, where women from mainly South Asian backgrounds meet regularly to share food, … Read more