Laura Williams

Transforming retrofit starts with meaningful resident involvement—and our new tenant recruitment toolkit shows how to make that happen.Designed to help housing providers build effective, people-centred strategies, the toolkit draws on Lancaster West’s pioneering tenant recruitment model—an approach that has built trust, improved services, and delivered retrofit success. It makes the case for recruiting tenants into … Read more

We’re excited to launch our Resident Liaison Officer (RLO) Toolkit, designed to help housing providers build engagement strategies that work — and make them easy to put into practice. Retrofit projects often face refusals, access issues, scheduling challenges, and customer concerns.  The toolkit draws on housing provider Broadacres’ in-house Resident Liaison Officer model – an … Read more

We’re excited to announce the launch of our new Easy Read and Plain English guides designed to help tenants, tenant-facing staff, registered providers, and delivery partners communicate clearly and confidently about home retrofit works. These guides break down complex retrofit information into easy-to-understand, tenant-friendly formats — helping residents feel informed and empowered throughout the retrofit … Read more

Carbon Co-op has released two new reports that shed fresh light on the human side of retrofit, offering critical insights for the wider housing and retrofit sector—from registered landlords and delivery teams to tenants and journalists. The findings speak to key challenges many in the sector face—tenant refusals, communication breakdowns, and trust issues—and offer a … Read more